Customer Service and Pricing Manager

Join us at AIT, where we believe every day presents an opportunity to make a global impact!
We’re problem solvers, driven by our curiosity and creativity, in endless pursuit of solutions for our customers. Together, we champion the strength of our global teams. And, as trusted advisors, we go above and beyond, working together in a supportive and collaborative environment to ensure customer satisfaction. 
Through the company's continued growth, we challenge ourselves to be better, continuously learning and growing in our dynamic environment. Helping others is at the core of our culture, join us in finding fulfillment by giving back to our local communities as the united team that is AIT.  Find out what our people deliver.® means when you come move the world with us! 
Hear directly from our teammates at AIT Worldwide Logistics and make us the next stop on your career journey.

The Customer Service and Pricing Manager is responsible for developing, implementing, and optimizing

pricing strategies to maximize revenue, profitability, and market competitiveness as well as Managing Key

Accounts including but not limited to QBR, tenders, etc..

Coordinating the Customer Service and Pricing team implements the sales and customer experience strategy

into the Department. Generates new business in high level customers.

This role involves close collaboration with sales, marketing, finance, and product teams to ensure pricing

decisions align with business objectives and market dynamics.

• Lead Customer Service and Pricing activities across Air, Ocean, and Road, supporting the overall commercial organization.
• Oversee and train the Customer Service team.
• Support customer qualification processes and directly manage selected key accounts.
• Supervise the quotation workflow, including complex or priority quotations.
• Track quotation success rates and drive continuous improvements to COP/SOPs.
• Maintain regular communication with key customers and support Sales during client meetings.
• Manage sales leads in coordination with the Business Development team, ensuring prioritization, assignment, and follow‑up.
• Collaborate closely with Air and Ocean Product Managers to ensure smooth internal workflows and deliver the best possible experience to internal and external customers.
• Develop and maintain pricing strategies across product lines and customer segments.
• Analyze market trends, competitor pricing, and customer behavior.
• Lead the development of pricing models and scenario analyses.
• Monitor pricing performance and recommend adjustments to improve competitiveness and margins.
• Ensure compliance with pricing governance, internal policies, and external regulations.
• Work closely with cross‑functional teams to ensure effective execution of pricing and customer service strategies.
• Use pricing tools and software to enhance accuracy and efficiency.
• Prepare and present pricing reports and insights to senior management.
• Provide leadership and mentorship to the Customer Service and Pricing team, promoting a data‑driven and customer‑centric culture.

• Bachelor’s degree in Business, Economics, Finance, or a related field (MBA preferred).
• 5+ years of experience in pricing, revenue management, or financial analysis.
• Strong analytical and quantitative skills; proficiency in Excel, SQL, and pricing software.
• Excellent communication and stakeholder management skills.
• Experience leading teams and managing cross-functional projects.
• Knowledge of pricing strategies in [industry] is a plus.
• Pricing Governance: Ensuring compliance with internal policies and external regulations.
• Project Management: Managing pricing initiatives and process improvements.
• Attention to Detail: Ensuring accuracy in pricing data and implementation.

• Strong PC skills (Windows, Microsoft Office applications) preferred.
• Experience with CargoWise a plus.
• ITAR, Dangerous Goods or TSA work experience / regulations, GDP.
• Fluent oral and written English is a must.
• Additional (major) European languages would be an asset.

AIT Worldwide Logistics is a global freight forwarder that helps companies grow by expanding access to markets all over the world where they can sell and/or procure their raw materials, components and finished goods. For more than 40 years, the Chicago-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, energy, food, government, high-tech, industrial, life sciences and marine. Backed by scalable, user-friendly technology, AIT’s flexible business model customizes door-to-door deliveries via sea, air, ground and rail—on time and on budget. With expert teammates staffing more than 150 worldwide locations in Asia, Europe and North America, AIT’s full-service options also include customs clearance, warehouse management and white glove services.

At AIT, we believe in fostering a positive and fulfilling work environment that extends beyond competitive compensation and benefits. We are dedicated to providing our employees with the resources and support they need to achieve their personal and professional goals. In addition to offering a competitive salary and comprehensive benefits package, we are committed to providing our teammates with meaningful opportunities to give back to the community and support causes they care about.

One such program is our Volunteer Time Off (VTO) initiative. Every teammate at AIT is eligible to participate in up to five hours of volunteer work each year for a charitable organization of their choice. This allows our team members to dedicate their time and skills to causes that are personally meaningful to them, while also making a positive impact on their communities.