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Control Towers Agent

ID
2026-7112
Category
Operations
Position Type
Regular Full-Time

Introduction

Bewege mit uns die Welt! 

Bist du auf der Suche nach einer spannenden und abwechslungsreichen Tätigkeit? Dann bist du bei uns genau richtig! Werde Teil der internationalen Suppy Chain und bewege mit uns die Welt!

 

Mache AIT Worldwide Logistics zur nächsten Station auf deiner Karriereleiter!

Overview

The Control Towers Agent II will serve as the first contact for AIT's customers, providing customer service and guidance that ensure a positive initial experience and achieve early value. This role will be responsible for collaborating with other Regional Control Towers Manager concerning the oversight of international freight forwarding shipments within the respective locations and across all modes of transport per customer request for the 4 verticals. Tech, Automotive, Industrial & Retail. This role will coordinate the day-to-day operations to ensure the station/branch operations are executing the overall operations, providing the customers (internal & external) with weekly, monthly & quarterly performance metrics, tracking shipments, troubleshooting potential challenges with shipments, ensure all relevant support to include: communication via e-mail, phone. Providing customers with relevant support related to all transportation modes.

Responsibilities

  • Ensure confirmation of all shipment processing in Cargowise including quoting, data entry, pickup/delivery scheduling, interfacing with customs brokers, routing and operational milestone updates for all customers supporting by the regional Control Tower group.
  • Partner with Stations & Gateway to ensure shipments booked by the stations are processed on time
  • Confirming all pre-alerts and relevant documents are sent to stations etc.
  • Ensure all shipments are properly billed by billing team and on timeliness.
  • Obtain all details necessary for shipment/quote in order to evaluate all factors to ensure customer’s request is satisfied.
  • Examine all possible factors prior to shipment coordination and/or pricing to ensure most successful result
  • Collect and analyze customer feedback in order to guide the continuous improvement of customer care services.
  • Input all essential information into the computer system to allow all information needed for shipment coordination and billing are achieved
  • Ability to prioritize action items in order to determine critical timing for action items of shipment coordination to ensure successful transaction
  • Manage all aspects of tracking shipments to ensure shipment is moving as scheduled and update system immediately upon verification
  • Identify and rectify if a shipment has deviated from schedule transit in an effort to correct shipment and achieve customer expectation and satisfaction.
  • Other duties and responsibilities will be assigned as business demands deem necessary
  • Performs other duties as assigned
  • Complies with all policies and standards

Qualifications

Education
• Associate's Degree or equivalent (Required)

Experience
• 2+ years Cargo Wise, AS400 experience is (Required)
• 2+ years Air, Ocean, Brokerage, Road etc. (Required)
• 2+ years Customer facing experience ( internal & external ) (Preferred)
• 2+ years Ability to manage Performance Metrics, Milestone activity, KPIs and SLAs (Required)

Knowledge, Skills, and Abilities
• Proficient in Microsoft Office suite Medium
• Strong communication skills, both verbal and written Medium
• Ability to recognize, analyze, and solve a variety of problems. Medium
• Ability to work under pressure and meet close deadlines. Medium
• Strong analytical and problem solving skills Medium

About AIT Worldwide

AIT Worldwide Logistics ist ein globales Speditionsunternehmen mit Hauptsitz in Chicago USA. Seit mehr als 40 Jahren verlassen sich Kunden auf den Marktführer für Supply-Chain-Lösungen mit beratendem Ansatz, einem globalen Netzwerk und vertrauenswürdigen Partnern in nahezu allen Branchen. Dazu zählen Luftfahrt, Automobil, Konsumgüterhandel, Lebensmittel, Regierung, Gesundheitswesen, High-Tech, Industrie und Life Sciences. Gestützt auf skalierbare, benutzerfreundliche Technologie ermöglicht das flexible Geschäftsmodell von AIT massgeschneiderte individuelle Tür-zu-Tür-Lieferungen auf dem See-, Luft-, Land- und Schienenweg – pünktlich und im Rahmen des Budgets. Mit erfahrenen Teamkollegen, an mehr als 100 Standorte in Asien, Europa, Indien und Nordamerika, bietet AIT Full-Service-Optionen an. Darunter zählen auch Zollabfertigung, Lagerverwaltung und Rundum-Sorglos-Dienstleistungen.  

 

Erfahren Sie hier mehr über AIT Worldwide Logistics, unsere Kultur und unsere Grundwerte in der Praxis. 

What AIT Can Offer You

  • Festanstellung in einem der führenden international tätigen Speditions- und Logistikunternehmen
  • Abwechslungsreiche Aufgaben
  • moderne Arbeitsplatzausstattung
  • Homeoffice möglich
  • Vermögenswirksame Leistungen
  • 30 Urlaubstage
  • Dir werden 5 Stunden im Jahr gewährt, um Dich ehrenamtlich zu betätigen. So kannst Du der Gemeinschaft etwas zurückgeben. 

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